Frequently Asked Questions
Everything you need to know about your next piece of elegance.
What materials are used in Scott’s Jewellers pieces?
We use high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds to ensure lasting brilliance and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. For custom or engraved pieces, please allow an additional 7-10 business days for production before shipment.
Do you offer a warranty on your jewelry?
Yes, every purchase includes a 12-month manufacturer's warranty that covers any defects in materials or craftsmanship from the date of purchase.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made and engraved items are final sale and cannot be returned.
How can I find my correct ring size?
We provide a comprehensive Ring Size Guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home for the perfect fit.
How should I care for my jewelry?
To maintain shine, we recommend cleaning your jewelry with a soft cloth and mild soap. Avoid contact with harsh chemicals, perfumes, and chlorine to prevent tarnishing.